The Steers software application (the “App”) is available for download from various app stores on compatible electronic devices.

The App enables users to order and purchase food and beverages from any of the participating Steers restaurants. As an alternative to placing an order via the App, orders can also be placed online via www.steers.co.za (the “Site”).

These terms and conditions (“Terms and Conditions”) govern the ordering, sale, delivery and collection of food, and the use of the App, online ordering and Telephone Service.
These Terms and Conditions are binding and enforceable against every person that accesses or uses the App, the Site or Telephone Service, including, without limitation, each user who registers as contemplated below. By using the App, the Site or Telephone Service, you acknowledge that you have read and agree to be bound by these Terms and Conditions. You must not use the App, the Site or Telephone Service if you do not agree to the Terms and Conditions.

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act 2008.

These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
  • may limit the risk or liability of Steers or a third party; and/or
  • may create risk or liability for the user; and/or
  • may compel the user to indemnify Steers or a third party; and/or
  • serve as an acknowledgement, by the user, of a fact.
TERMS AND CONDITIONS FOR THE STEERS & SHELL COMPETITION TO BE RUN IN THE REPUBLIC OF SOUTH AFRICA ONLY
  1. This competition is organised by Shell Downstream South Africa (Pty) Ltd (“Shell”) and will run from 7 November 2019 to 7 January 2020 (“the competition”).
  2. To enter this competition, participants must purchase any item at any participating Shell service station, SMS “BMW’ followed by your name to 32210 (R1/SMS) or dial *120*32210# (Standard SMS rates apply). Alternatively, customers will get the chance to enter by completing and submitting physical entry forms at all participating sites.
  3. Participants may enter a maximum of 5 (five) times per day and a total of 70 (seventy) times over the campaign period. Participants must keep their till slip as proof of purchase for purposes of entry validation.
  4. For the avoidance of any doubt, it is specifically stated that there is no obligation on the part of any participant to purchase fuel in order to enter this competition.
  5. Participants stand a chance to win:
    1. A share of R25,000.00 (Twenty-five thousand rand) in weekly cash prizes (“Cash Prize”); or
    2. One (1) of ten (10) BMW F20 118i Sports Hatchback 5-Dr, Melbourne Red Metallic each valued at R480 897.50 (“BMW Prize”). The value of the BMW Prize excludes Licence and Registration fees which is for the winner’s own account.
  6. One (1) winner of the BMW Prize will be randomly drawn on Friday, 22 November 2019 by Radio Metro on the Breakfast Show (“Radio Metro BMW Winner”) from a randomly drawn shortlist of three (3) candidates from entries received (excluding manual entries) between Thursday, 7 November 2019 and Thursday, 21 November 2019 at 00:00. The Radio Metro BMW Winner will be contacted live on The Breakfast Show.
  7. The winner of the second BMW prize will be randomly drawn on Friday, 13 December 2019 by Ukhozi FM (Ukhozi FM BMW Winner”) from a randomly drawn shortlist of three (3) candidates from entries of received (excluding manual entries) between 7 November and 12 December 2019 at 00:00. The Ukhozi FM BMW Winner will be contacted on Ukhozi FM Afternoon Drive.
  8. The winners of the remaining eight (8) BMW Prizes will be drawn and verified on Monday, 20 January 2020.
  9. The winners of the Cash Prize must have a valid bank account for the cash to be transferred.
  10. All winners will be notified telephonically on the number that was used to enter the competition within a reasonable period after the draw. If Shell is unable to reach any participant whose name was drawn after 3 (three) telephone calls, such participant will be disqualified and a draw of a replacement winner shall take place in the same manner as the first draw.
  11. The handover of all the BMW Prizes to the ten (10) winners will take place on or before 31 May 2020.
  12. Participants are only eligible to win 1 (one) prize in the competition.
  13. This competition is open to South African residents only and participants must be in possession of a valid identity document and a valid driver’s licence and participants must be aged 18 (eighteen)> years or over.
  14. The BMW Prize winners will be required to attend to the registration of the motor vehicles at their own cost. Shell will provide the winners with a temporary permit valid for 21 (twenty- one) days for each motor vehicle. The winners will be required to submit a copy of their identity documents and proof of residence (which should be less than 3 (three) months old for purposes of the temporary 21(twenty-one) day permit.
  15. The BMW Prize winners will be responsible for insuring the motor vehicle upon receipt from Shell.
  16. The BMW Prize winners will be responsible for picking up the motor vehicle from a Shell selected service station or BMW dealership.
  17. The judges’ decision is final and no correspondence will be entered into.
  18. Shell may publish the winner(s) name(s) and/or image(s) in any advertising and promotional material or digital media for this competition and any other future competitions/promotions provided that the winner(s) has given his/her consent to Shell. Should the winner(s) consent to the use of his/her name and/or (image(s) in any advertising and promotional material or digital media for this competition and any other future competitions/promotions, he/she will have no claim to any compensation or payment in respect of the use of his/her name and/or image(s).
  19. Entry is not open to (i) any director, member, partner, employee, agent of, consultant to, lessee of, sub-lessee of, (employee of such lessee/sub-lessee), or anyone associated with or affiliated to Shell or BMW South Africa via any direct/indirect brand affiliation or otherwise, and (ii) such prohibition extends to any spouse, life partner, parent, child, brother, sister, business partner or associate of such persons listed in (i).
  20. Shell’s internal auditors are the appointed auditors for this competition. Shell reserves the right to appoint external auditors in its sole discretion and for any reason whatsoever.
  21. By entering the competition, all participants and winners agree to be bound by these rules which will be interpreted by Shell, whose decision regarding any dispute will be final and binding. Shell reserves the right to cancel, terminate, modify or suspend the competition and any prizes (which have not been subject to a draw), or any aspect thereof, or the terms and condition at any time, and for any reason, with or without notice and without any liability. In the event of such termination, all entrants hereby immediately agree to waive any rights they may have in terms of this competition and acknowledge that they have no recourse against Shell, its agents and/or promoters.
  22. Entries, which are duplicated, which are unclear, illegible, are submitted via an incorrect entry mechanism or contain errors or are from disqualified persons, will be declared invalid. Any technical failures that leads to any competition entry being invalid or not received will not be Shell’s liability, and Shell cannot be held responsible for technical errors.
  23. The winner may be required to sign a waiver of liability and indemnity before claiming the prize. Shell may collect, store and use (but not share) any personal information of entrants for communication or statistical purposes. The duration of the competition may also be extended or curtailed at the sole discretion of Shell.
  24. All participants are deemed to have read and understood the terms and conditions of the website and of participant’s mobile network service provider.
  25. Shell is not liable for any defect in the prizes. All ancillary costs, including but not limited to transport, meals, personal and incidental expenses, insurance, government taxes or other fees applicable, are the responsibility of the winners and/or participants.
  26. All participants and the winners as well as their partners, as the case may be, indemnify Shell, their advertising agencies, advisers, nominated agents and suppliers, its affiliates and/or associated companies against any and all claims of any nature whatsoever arising out of and/or from their participation in any way howsoever in this competition (including, as a result of any act or omission, whether as a result of negligence, misrepresentation, misconduct or otherwise on the part of Shell and/or use of the prizes). Should any winner refuse or be unable to comply with this rule and the rules of the competition for any reason, such winner will be automatically disqualified.
  27. Subject to the provisions of the Consumer Protection Act 68 of 2008, the winners accept the prizes at his/her own risk and Shell will not be liable for any costs incurred by a winner in claiming their prize. Shell cannot be held responsible for any accident, injury, or loss of property experienced as a result of winning, accepting and/or utilising prizes won.
  28. The BMW Prize represented by the images in the artwork is for presentation only, the actual prize may differ from that of the image shown herewith.
  29. Winners cannot win if they have won any previous Shell competition within the last twelve (12) months.
  30. BMW Prize winners agree to retain their cars for a period of not less than twelve (12) months after the vehicle is handed over.
  31. No cash or other alternatives in whole or part substitution of the specified prizes will be offered and the prizes are non-transferable.
  32. By entering this competition, participants agree to the terms and conditions herein.
  33. A copy of these terms and conditions and the winners can also be sourced (at no cost) at www.shell.co.za/vpower.
  34. For all queries in respect of this competition, please contact the Shell Helpline on 0800 027 027.
  • Certain products or promotions are only redeemable at participating Steers restaurants in South Africa.
  • Steers reserves the right to amend or stop a promotion at any time.
  • Promotions are available for a limited time only.
  • Certain offers are limited to one per customer or have a minimum order applied, per participating restaurant, within the specified period.
  • Portion weights are raw weights.
  • Visuals are for illustrative purposes only, and size and appearance may vary.
  • All offers available while stocks last and substitutes are at the discretion of the restaurant.
  • Prices are subject to change without prior notice.
  • Should you be allergic to any food items, please request information regarding the ingredients before placing an order.
  • Some food items have traces of nuts and sesame seeds, and are made using dairy products and wheat gluten.
  • Nutritional information available at website www.steers.co.za/nutritionalguide
  • All food items are prepared in the same kitchen.
  • All cans sold in restaurant are 300ml and all buddies are 440ml.
  • Flame-grilled Quarter Chicken Promotion: A leg or breast portion will be served, subject to availability.

  • PHANDA BEEF BURGER MEAL PROMOTION
    • Phanda Beef Burger Meal (with small chips) is R35.90
    • Only valid at Steers restaurants until 20 April 2020.
    • Substitutions are at the discretion of the restaurant and will be charged for.
    • Online Ordering & Delivery available at selected restaurants
    • Delivery conditions apply.
  • PHANDA BEEF BURGER MEAL ONLINE ONLY DEAL
    • Offer is 2 Phanda Beef Burgers, 1 Large Chips and a 1L sugar-free cooldrink for R99.90.
    • Only valid for online orders made using the Steers app or order.steers.co.za until 20 April 2020.
    • Not redeemable in store.
    • Delivery conditions apply.
  • ¼ CHICKEN & PORK RIB SNACK PROMOTIONS
    • Offer available at selected restaurants only.
    • Not available in halaal restaurants.
    • All offers available while stocks last and substitutes are at the discretion of the restaurant.
    • Steers reserves the right to amend or stop a promotion at any time.
    • Promotions are available for a limited time only.

WACKY WEDNESDAY

  • Offer is order one Classic Beef Burger for R49.90 and get one free.
  • Offer available on Wednesdays only.
  • Subject to availability. While stocks last.
  • Substitutions are at the discretion of the restaurant and may be charged for.
  • Not available for delivery.
  • WACKY WEDNESDAY REWARDS
    • Order a Wacky Wednesday Promo in store and receive 1 of 3 randomly selected ‘rewards when providing the cashier with your cellphone number.
    • You will receive a free reward via SMS which is to be redeemed with your next Steers purchase, provided you meet the minimum order value of:
      • R50 to qualify for a free ice cream cone or small chips
      • R75 to qualify for a free 300ml can of Coke
    • Reward to be redeemed within a 30-day period on any day other than a Wednesday
    • Steers is not responsible if a voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
    • No rewards can be processed on a Wednesday.
    • The rewards offered are subject to change at any time during the promotion.

WACKY WEDNESDAY ONLINE ONLY DEAL

  • Offer is 2 Wacky Wednesdays (4 Classic Beef Burgers) and 2 large chips for R149.90.
  • Only valid for online orders made using the Steers app or order.steers.co.za on Wednesdays.
  • Not redeemable in store.
  • Delivery conditions apply.
  • A minimum order value of R65.00 per order applies for all restaurants offering delivery.
  • A 3km delivery radius applies. However, existing delivery stores with a custom delivery area or the 5km default radius will remain as is unless the franchisee decides to update this to 3km radius.
  • Delivery fee of R15.00 per order is applicable for all restaurants offering delivery. The delivery fee will automatically be added to every order placed on line.
  • Product exclusions: Wacky Wednesday & Ice Cream cones will be excluded from delivery.
  • STEERS VOUCHERS
    • All vouchers must be redeemed within the specified dates on the voucher.
    • Expired vouchers cannot be redeemed.
    • Vouchers cannot be exchanged for cash.
    • Steers is not responsible if a voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
    • Misuse constitutes fraud.
    • No change will be given on vouchers.
  • REAL STEERS FAN DOWNLOAD STEERS APP & FREE REGULAR MILKSHAKE CAMPAIGN
    • The voucher is not valid for any customisations or extras and will be charged for as indicated by extras pricing.
    • The voucher can only be redeemed once per customer.
    • Only one voucher can be redeemed per order.
    • The voucher cannot be exchanged for cash.
    • The voucher is not redeemable against delivery fees and driver tips.
    • The remaining balance of the order value after discount may be settled via debit or credit card through the App or using cash on delivery or on collection at the restaurant at the time of checkout.
    • The voucher is only valid in RSA.
    • The voucher is valid until the date stated on the SMS or push message received.
  • Steers makes every attempt to identify ingredients that may cause allergic reactions (Milk, Soy, Sesame Seed, Soya, Garlic, Gluten and Sulphites). There is, however, always a contamination risk as we use products such as eggs in our kitchen. Although we have strict cross contamination policies and we are a peanut "free" facility, we cannot guarantee a total absence of these products, therefore any customer with an allergy should be aware of the risk and should ask a member of the team for information on allergen content of our food.
  • ®Coca-Cola, the Dynamic Ribbon Device and Coke are registered trademarks of The Coca-Cola Company© 2019.
  • Chaywa®, Your Cup is Calling are trademarks of The Coca-Cola Company © 2019

All trademarks, trade names, logos and graphics which are a part of the Steers’ website, menu or any other promotional material, apart from those that form part of entities not controlled by Famous Brands and its subsidiary companies, remain the exclusive property of Famous Brands and its subsidiary companies. Without prior written consent from Famous Brands they may not be copied, distributed, reproduced or transmitted in any form or by any means, electronic or otherwise.

Access to Steers Delivery or Call Centre may be suspended, temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our Steers’ reasonable control. Steers disclaims all liability for any malfunction, suspension or interruption of the App, the Site or hotline, including inaccessibility due to network problems. Reasonable efforts have been made to ensure that the website, our server and systems are virus-free but cannot guarantee that this is the case. It is recommended that virus protection software be utilised.